Technical & Troubleshooting

Trouble Accessing LearnZillion Resources? Oct 12, 2017 10:46AM EDT

LearnZillion functions on any computer, tablet or smartphone and on many browsers (visit this article to see w...

I'm having issues playing video and/or audio on LearnZillion. Oct 12, 2017 10:32AM EDT

Use our Troubleshooter Tool to determine whether you meet all the technical requirements, then read about comm...

Do you offer phone support? Oct 12, 2017 10:39AM EDT

We have a small team here at LearnZillion and at this time, we don't have the ability to offer over-the-phone ...

Why are Videos Stuck on "Loading...?" Jun 28, 2017 10:22AM EDT

If your video is showing a white screen with “Loading…” in the top left corner, then your internet connection ...

How Do I Download a Video? Jun 28, 2017 10:21AM EDT

LearnZillion videos cannot be downloaded to your computer. But students with access to mobile devices and/or t...

What Browser and Operating System Should I Use? Sep 20, 2017 01:10PM EDT

No matter your operating system, we recommend the Google Chrome Browser. But read below for our list of suppor...

What Needs to be Whitelisted? Oct 17, 2017 01:21PM EDT

In order for LearnZillion to function properly, certain web domains need to be reachable. If you suspect your ...

I'm encountering a 404 or “Oops, something went wrong” error? Jun 28, 2017 10:26AM EDT

404 or “Oops” errors are likely to be caused by bugs in our system. Please record what you were attempting to ...

How Do I Resize Files? Jul 24, 2017 12:56PM EDT

Sometimes files are saved way larger than we’d like and when uploaded to view online, can create pages that lo...

What domains need to be whitelisted to play videos on a school network Oct 12, 2017 10:13AM EDT

If you're having issues with playing our videos, please navigate to our troubleshooter page to get a quick dia...

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