Technical & Troubleshooting

Trouble Accessing LearnZillion Resources? Feb 07, 2018 02:19PM EST

LearnZillion functions on any computer, tablet or smartphone and on many browsers. For more information on wha...

I'm having issues playing video and/or audio on LearnZillion. Feb 07, 2018 02:24PM EST

Use our Troubleshooter Tool to determine whether you meet all the technical requirements. This troubleshooter ...

Do you offer phone support? Oct 12, 2017 10:39AM EDT

We have a small team here at LearnZillion and at this time, we don't have the ability to offer over-the-phone ...

Why are Videos Stuck on "Loading...?" Feb 21, 2019 11:23AM EST

If your video is showing a white screen with “Loading…” in the top left corner, then your internet connection ...

What Browser and Operating System Should I Use? Jan 10, 2019 01:44PM EST

No matter your operating system, we recommend the Google Chrome Browser. But read below for our list of suppor...

What Needs to be Whitelisted? Jan 07, 2019 03:58PM EST

In order for LearnZillion to function properly, certain web domains need to be reachable. If you suspect your ...

I'm encountering a 404 or “Oops, something went wrong” error? Jun 28, 2017 10:26AM EDT

404 or “Oops” errors are likely to be caused by bugs in our system. Please record what you were attempting to ...

How Do I Resize Files? Sep 04, 2018 05:49PM EDT

Sometimes files are saved way larger than we’d like and when uploaded to view online, can create pages that lo...

What domains need to be whitelisted to play videos on a school network Oct 12, 2017 10:13AM EDT

If you're having issues with playing our videos, please navigate to our troubleshooter page to get a quick dia...

Why can't I use full-screen? Jun 28, 2017 10:01AM EDT

If you're having difficulty using the full-screen functionality to present lessons, it may be because your int...

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