Technical & Troubleshooting

Trouble Accessing LearnZillion Resources? Sep 20, 2016 10:10AM EDT

LearnZillion functions on any computer, tablet or smartphone and on many browsers (visit this article to see w...

I'm having issues playing video and/or audio on LearnZillion. Jul 27, 2016 04:59PM EDT

Use our Troubleshooter Tool to determine whether you meet all the technical requirements, then read about comm...

Do you offer phone support? Sep 20, 2016 10:12AM EDT

We have a small team here at LearnZillion, and at this time, we don't have the ability to offer over-the-phone...

Why are Videos Stuck on "Loading...?" Sep 20, 2016 10:07AM EDT

If your video is showing a white screen with “Loading…” in the top left corner, then your internet connection ...

How Do I Download a Video? Sep 20, 2016 10:07AM EDT

LearnZillion videos cannot be downloaded to your computer. But students with access to mobile devices and/or t...

What Browser and Operating System Should I Use? Mar 07, 2017 02:59PM EST

No matter your operating system, we recommend the Google Chrome Browser. But read below for our list of suppor...

What Needs to be Whitelisted? Mar 27, 2017 03:17PM EDT

If LearnZillion’s website appears to be significantly broken (missing images and navigation, text where it sho...

I'm encountering a 404 or “Oops, something went wrong” error? Sep 20, 2016 10:08AM EDT

404 or “Oops” errors are likely to be caused by bugs in our system. Please record what you were attempting to ...

District Customers: Whitelisting domains Mar 15, 2017 03:39PM EDT

To ensure your teachers have access to all LearnZillion resources and information, please whitelist the follow...

How Do I Resize Files? Dec 28, 2016 10:04AM EST

Sometimes files are saved way larger than we’d like and when uploaded to view online, can create pages that lo...

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