Technical & Troubleshooting

Trouble Accessing LearnZillion Resources? Jun 28, 2017 01:59PM EDT

LearnZillion functions on any computer, tablet or smartphone and on many browsers (visit this article to see w...

I'm having issues playing video and/or audio on LearnZillion. Jun 28, 2017 11:14AM EDT

Use our Troubleshooter Tool to determine whether you meet all the technical requirements, then read about comm...

Do you offer phone support? Jun 28, 2017 11:43AM EDT

We have a small team here at LearnZillion and at this time, we don't have the ability to offer over-the-phone ...

Why are Videos Stuck on "Loading...?" Jun 28, 2017 10:22AM EDT

If your video is showing a white screen with “Loading…” in the top left corner, then your internet connection ...

How Do I Download a Video? Jun 28, 2017 10:21AM EDT

LearnZillion videos cannot be downloaded to your computer. But students with access to mobile devices and/or t...

What Browser and Operating System Should I Use? Jul 17, 2017 03:47PM EDT

No matter your operating system, we recommend the Google Chrome Browser. But read below for our list of suppor...

What Needs to be Whitelisted? Jun 28, 2017 03:06PM EDT

In order for LearnZillion to function properly, certain web domains need to be reachable. If you suspect your ...

I'm encountering a 404 or “Oops, something went wrong” error? Jun 28, 2017 10:26AM EDT

404 or “Oops” errors are likely to be caused by bugs in our system. Please record what you were attempting to ...

What domains need to be whitelisted to play videos on a school network Jun 28, 2017 10:03AM EDT

If you're having issues with playing our videos, please navigate to our troubleshooter page to get a quick dia...

What domains need to be whitelisted to view and download images and documents on a school network Jun 28, 2017 10:03AM EDT

If you're having issues with accessing our resources, please navigate to our troubleshooter page to get a quic...

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