Technical & Troubleshooting

Trouble Accessing LearnZillion Resources? Sep 20, 2016 10:10AM EDT

LearnZillion functions on any computer, tablet or smartphone and on many browsers (visit this article to see w...

I'm having issues playing video and/or audio on LearnZillion. Jul 27, 2016 04:59PM EDT

Use our Troubleshooter Tool to determine whether you meet all the technical requirements, then read about comm...

Do you offer phone support? May 18, 2017 09:38AM EDT

We have a small team here at LearnZillion and at this time, we don't have the ability to offer over-the-phone ...

Why are Videos Stuck on "Loading...?" Apr 10, 2017 03:47PM EDT

If your video is showing a white screen with “Loading…” in the top left corner, then your internet connection ...

How Do I Download a Video? Apr 10, 2017 03:47PM EDT

LearnZillion videos cannot be downloaded to your computer. But students with access to mobile devices and/or t...

What Browser and Operating System Should I Use? Mar 07, 2017 02:59PM EST

No matter your operating system, we recommend the Google Chrome Browser. But read below for our list of suppor...

What Needs to be Whitelisted? May 16, 2017 12:18PM EDT

If LearnZillion’s website appears to be significantly broken (missing images and navigation, text where it sho...

I'm encountering a 404 or “Oops, something went wrong” error? Sep 20, 2016 10:08AM EDT

404 or “Oops” errors are likely to be caused by bugs in our system. Please record what you were attempting to ...

What domains need to be whitelisted to play videos on a school network Nov 28, 2016 01:59PM EST

(If you're having issues with playing our videos, please navigate to our troubleshooter page to get a quick di...

What domains need to be whitelisted to view and download images and documents on a school network Mar 27, 2017 03:16PM EDT

(If you're having issues with accessing our resources, please navigate to our troubleshooter page to get a qui...

Contact Us